Special Transportation Service (Miami-Dade paratransit) accessible transit pickup doors
Special Transportation Service (Miami-Dade paratransit) accessible transit pickup doors at Miami International Airport. Boards at ground level: D Door 15.
More in our guide: Miami airport for travelers with reduced mobility.
- Where to board
- ground level: D Door 15
- E Door 20
- F Door 24
- G Door 26
- H Door 31 or 34
- J Door 40
- Route
- Miami-Dade County's Special Transportation Service (STS): shared-ride, door-to-door paratransit from the main entrance of the pick-up address to the main entrance of the drop-off address, across most of the county
- Fares
- $3.50 per one-way trip, companions included at the same fare
- Personal care attendants ride free once pre-certified
- Prepaid vouchers: call the STS Reservations Line
- Certified STS riders ride Metrobus and Metrorail free of charge
- Frequency
- Pickup times are negotiated: the ADA allows up to one hour before or after the time you ask for
- Hours
- Service runs 24 hours a day, 7 days a week; trip reservations 6 a.m. to 6 p.m.
- Details
- Reservations: 305-871-1111, TTY 800-955-8771 or 711. Customer service: 786-469-5000, Monday to Friday, 8 a.m. to 5 p.m.
- Who can ride: Miami-Dade residents whose physical or mental disability keeps them from using accessible public transit (Metrobus, Metrorail or Metromover) on their own, residents with a temporary disability for its length, and out-of-town visitors with disabilities who are presumed eligible under the ADA.
- Visitors are served for 21 days in any 365-day period. Longer than that means applying as a county resident.
- Eligibility takes time: a Florida-licensed physician signs the application, and the county mails its decision within 21 days. Start well before you travel.
Sources: Miami International Airport, Miami-Dade County
Assistance inside the airport
Between the gate and the curb, Miami International Airport publishes:
- Wheelchair / mobility device charging stations: Concourses D, E, F, G, H and J; Pre-Security in the D and H International Arrivals. 10 stations
- Wheelchair service: All terminals, via airlines. request through the airline. The airport says wheelchair service typically has delays at peak periods. If the airline does not provide the help you asked for, ask to speak with its Complaint Resolution Officer (CRO). Every security checkpoint has a wheelchair-accessible point into the line. At Customs, fill in the airport's accessibility lane form at least 48 hours before arrival, then find a Miami-Dade Aviation Department employee, state your name and they direct you to the lane; the form does not guarantee expedited service or a queue jump. The paths from the garages are carpeted or slip-resistant tile on the Level 3 bridges; the street-level arrival and departure paths are concrete or asphalt, and manual wheelchair users may find them bumpy. For help filing an ADA complaint, or another way to file, call the airport's ADA Coordinator at 305-869-1859. The airport emails an acknowledgement within five business days and responds within 15 business days.
- Aira vision assistance. For passengers who are blind or have low vision: an Aira agent, through the Aira app, helps you find your way and read flight screens.
- TSA Cares helpline. For passengers who need help or have concerns about screening: call TSA Cares at (855) 787-2227. TSA asks you to contact TSA Cares at least 72 hours before your scheduled departure.
Similar services, compared
What Miami International Airport publishes for the 4 other services of this kind. A longer timetable or boarding description is on the service's own page.
| Service | Where to board | Fare | Hours |
|---|---|---|---|
| Taxicab | Arrivals (ground) level, outside the baggage claim areas, designated taxi stands at the lower-level curb | $2.95 for the first 1/6 mile | Not stated |
| Ride apps | First level (arrivals) at the middle median beyond the crosswalk, and second level (departures); the app shows the designated pickup zone and door number. | Not stated | Ground transportation is available 24 hours a day |
| Rental Car Center | MIA Mover from 3rd level between Dolphin and Flamingo garages | Not stated | Open 24 hours a day; some operators close between 11 p.m. and 5 a.m. |
| Wheelchair-accessible taxis and SuperShuttle accessible vans | Ground level curbside outside baggage claim, on request | Not stated | Ground transportation is available 24 hours a day |
Questions about Special Transportation Service (Miami-Dade paratransit) accessible transit pickup doors
What does it cost to use Special Transportation Service (Miami-Dade paratransit) accessible transit pickup doors from Miami International Airport?
$3.50 per one-way trip, companions included at the same fare. The full fare list is above.
Where do you catch Special Transportation Service (Miami-Dade paratransit) accessible transit pickup doors at MIA?
Ground level:
- D Door 15
- E Door 20
- F Door 24
- G Door 26
- H Door 31 or 34
- J Door 40
What are the hours for Special Transportation Service (Miami-Dade paratransit) accessible transit pickup doors at MIA?
- Service runs 24 hours a day, 7 days a week
- Trip reservations 6 a.m. to 6 p.m.
- Pickup times are negotiated: the ADA allows up to one hour before or after the time you ask for